Busy doing the job?
Keep the conversation going.
Give customers a helpful response when your team is busy or unavailable. TogetherFlow’s AI Customer Assistants answer questions, gather useful details and help people arrange appointments, request quotes or reach the right person.
Extra support for your team. A warmer welcome for your customers.
Customer enquiry
“Hi, could we book a boiler service for Tuesday morning?”
Example enquiry summary
Request
Boiler service
Preferred time
Tuesday morning
Access
Side gate
Status
Awaiting team confirmation
Illustration only. This is not a live appointment booking.
Meet Otto.
Try a conversation for your business.
Tell him what you do, then play your customer. Ask a question, request a booking or try a callback enquiry.
Otto, TogetherFlow’s AI Customer Assistant
Otto is configured around approved business facts, questions and handovers to keep customer conversations moving day or night.
Bookings, messages and transfers are simulated, and fictional customer details are welcome.
Ask a question or tell Otto about your business to try a demo.
Try these optional example starters:
Starters copy the text for you to use in the demonstration above.
Your hands are full.
Your customers still need answers.
Missed calls or slow message replies happen when business is good. TogetherFlow gives callers and web visitors a warm, helpful response promptly.
With a customer or on site
You’re focused on a client, on a job site, or driving. You can’t safely answer another incoming call, but the enquirer needs prompt assistance.
Finished for the day
Enquiries arrive outside your regular working hours. Callers or website visitors want answers about services, opening hours or booking requests.
Catching up on messages
Your inbox has voicemail, text or web form messages, but you still need to call back just to collect basic address and service details before quoting.
More useful conversations.
Less chasing the basics.
We agree the questions that help your team assess the enquiry, such as the service needed, location and timing.
A helpful first response
Customers can ask questions and understand what the business offers, without waiting for an answer.
Enquiries with context
The assistant gathers relevant details so your team can respond with a clearer understanding of the enquiry.
Suitable appointment requests
Business-approved questions help establish the service, location, timing and other requirements before arranging assistance.
A clearer handover
Your team receives useful enquiry information through the agreed process, ready for follow-up or confirmation.
Voice, conversation—or a bit of both.
Choose the assistance that best matches how your customers reach out to your business.
Voice AI Customer Assistant
A helpful voice when you can’t pick up.
How it can help
- Answer approved questions about the business
- Understand the caller’s enquiry
- Collect relevant job, service or visit details
- Help arrange appointments, consultations or site surveys
- Capture quote requests, messages and callback requests
- Attempt a transfer to a designated person where live telephone transfer is configured
Conversation AI Customer Assistant
Keep written enquiries moving.
How it can help
- Answer website chat enquiries
- Explain services and approved business information
- Ask relevant qualification questions
- Collect quote requests and appointment details
- Guide customers towards suitable assistance
- Support selected connected messaging channels
You can discuss either service or a combination of both.
Keep customers informed
These supporting actions are scoped and configured around your agreed service.
Pricing shaped around your setup.
Tell us what you need help with. We’ll confirm the proposed setup, features, ongoing charges and any usage allowances before you decide.
Your business has its own questions.
Your assistant should too.
The assistant is configured around the information and decisions that matter to each business. It gathers useful context rather than following the same rigid questionnaire for everyone.
Trades and property services
Job type, location, urgency, access instructions and whether a visit requires human confirmation.
Pest control and cleaning
Nature and extent of the problem, property details, location and specific visit requirements.
Pet services
Service requested, relevant pet details and the business’s appointment requirements.
Beauty and personal services
Treatment enquiries, appointment preferences and business-approved eligibility questions, with specialist decisions referred to a person.
Professional services
Enquiry type, required service, timing and consultation arrangements.
Pubs, restaurants and cafés
Help guests explore your menu and current specials, ask questions, arrange a table booking or request a callback—while your team looks after the people already through the door.
Menus and bookings: You provide and keep your menu and current specials information up to date—these are kept distinct from live availability. A real table booking requires an appropriate configured booking process and confirmation; otherwise, the assistant collects a reservation request for your team.
The conversation doesn’t have to end at “booked”.
Keep customers informed through agreed messaging across the whole journey.
Booking confirmations
Send agreed booking information when a real booking has been successfully created and the relevant messaging process is configured.
Appointment reminders
Send scheduled reminders through agreed channels to help customers prepare and remember their appointment.
Honest review requests
Invite an honest review after the business or connected system confirms that the job, service or order is complete.
Otto is ours. Yours can feel like you.
Your AI Customer Assistant can be configured with your chosen personality and business information:
- Your preferred assistant name
- Available voice options
- Supported languages
- A suitable conversational tone
- Business-approved information and qualification questions
Voice & language setup
This demonstration uses one configured voice. Available voice and language combinations are checked and tested with you during setup.
Built around how you actually work.
Four clear steps to configure, test and launch a reliable assistant for your business.
Understand your enquiries
Identify what customers ask most often and where your team needs support.
Agree the information and rules
Prepare approved business facts, useful qualification questions and boundaries for human involvement.
Connect the useful actions
Set up the agreed calendars, channels, notifications and supporting processes.
Test before launch
Check realistic enquiries, booking outcomes, handovers and exceptions before customers rely on the service.
Frequently Asked Questions
Clear information about Voice AI and Conversation AI for your business.
What does TogetherFlow do?
TogetherFlow sets up Voice AI assistants for phone calls and Conversation AI assistants for website chat and supported messaging channels. They help customers get answers, explain what they need and arrange appointments or follow-up while your team is busy or unavailable. Your team receives useful information to respond or prepare, helping you make more of your enquiries with less back-and-forth.
What is the difference between Voice AI and Conversation AI?
Voice AI speaks with customers. Conversation AI handles written enquiries through website chat and supported connected channels. Both can use your approved business information, ask relevant questions and help customers arrange suitable assistance. The services and connections you need are agreed during setup.
How could this help my business financially?
An unanswered enquiry could be an opportunity you never get to explore. Your assistant helps capture the request and move suitable enquiries towards a booking, quotation or conversation with your team. As an illustration, three additional jobs won and completed at £200 each would represent £600 in revenue before costs. That is an example, not a forecast: answering an enquiry does not guarantee a sale.
What about customers who return for future work?
A customer’s value can extend beyond the first booking. For example, a customer spending £60 per visit, six times a year, would generate £360 in annual revenue. If that pattern continued for three years, the total would be £1,080 before costs. This illustrates potential repeat-customer value, not guaranteed retention. Your own purchase patterns and costs provide a better guide.
Does this replace my team?
No. It is designed to support your team by handling routine enquiries and helping customers when people are busy or unavailable. Your staff remain important for personal service, complex questions and decisions requiring human judgement.
Can it help outside business hours?
Yes. Your assistant can be configured to answer enquiries outside your opening hours, explain approved information and collect requests. Staff availability, response times and appointment availability still follow your business arrangements.
What happens after a customer makes an enquiry?
Once the handover process is set up, the designated owner, team or assigned person receives a summary of the customer’s request, relevant details, preferred reply method and any action required. Where a reply is needed, the customer receives an acknowledgement through the agreed channel explaining that your team will respond as soon as they can. Fully answered questions do not need an unnecessary callback.
Can it book or reschedule appointments?
Yes, with a suitable connected calendar and supported actions. Your assistant can help arrange appointments, consultations, selected treatments, site surveys or other agreed booking types. Rescheduling follows your verification and change rules. A booking or change is confirmed only when the connected system confirms it.
Can I approve appointments before they are confirmed?
Yes. Your assistant can collect the customer’s requirements and preferred time, then pass the request to the designated person for approval. The customer is told that the appointment is not yet confirmed. Alternatively, eligible appointments can be booked directly where that is your agreed process.
Who receives the appointment details?
With booking notifications set up, the designated person or team receives the appointment purpose, date and time, customer details and relevant preparation information. The customer receives confirmation through the agreed channel. If approval is still required, both communications reflect that status rather than presenting the request as a confirmed booking.
Can it take messages, request callbacks or transfer calls?
Yes, depending on your setup. Your assistant can gather the reason for contact and the customer’s preferred reply details, then pass the request through an agreed notification process. Live telephone transfers can be attempted to a designated person where configured. If nobody is available, a message or callback request can provide an alternative. Otto’s website transfer demonstration is simulated.
What happens if it does not know an answer?
Your assistant should explain that the information needs checking rather than guess. Where a handover process is connected, it can collect the question and suitable reply details for your team. Decisions needing professional judgement remain with an appropriate person.
Can I keep my phone number and existing software?
We check your current arrangements before confirming what can be connected. Number options, call forwarding and software connections depend on your providers and the supported setup.
Which messaging channels can it use?
Conversation AI can support website chat and selected connected channels such as Facebook Messenger, Instagram direct messages, WhatsApp, SMS and email. We confirm the channels and actions available for your business during setup; this does not mean every social platform is supported.
Can I choose a different name, voice or language?
Yes. You can choose your assistant’s name and conversational style, and select from available voices and supported languages. Voice options may include male and female voices, depending on availability. Your chosen combinations are checked and tested before launch. Otto’s demonstration uses one configured voice.
Can it send appointment reminders?
Yes. Booking confirmations and appointment reminders can be configured using agreed timing and channels. An “on the way” message requires an actual departure or status update; a scheduled reminder alone does not mean someone is travelling.
Can it request and reply to reviews?
Yes. Review requests can be configured after your business or an agreed system confirms that a visit or service has been completed. Requests invite honest feedback through agreed channels. Review replies can be prepared for approval; automatic publishing depends on supported connections and your agreement. Sensitive issues and complaints need human attention.
How can it help a pub, restaurant or café?
Your assistant can answer questions using your approved information, explain menus and current specials, help with table bookings and take messages or callback requests. Confirmed reservations depend on your booking setup; otherwise, it can collect a request for staff approval. You provide and maintain the menu and specials information. Food ordering, payments and stock management are outside our current offer.
How much does it cost?
Final package prices and inclusions are being refined. We discuss your requirements and confirm the proposed features, charges and any usage allowances before you commit.
Do I need to give my contact details to try Otto?
No sales contact details are required to try the demonstration. Use fictional customer details during roleplay and avoid sharing sensitive information.
Does the demonstration create real bookings or send messages?
No. Demonstration bookings, changes, acknowledgements, notifications, messages and transfers are simulated. A genuine TogetherFlow request must be clearly separated from the demonstration and use an available real contact or booking process.
Help refine TogetherFlow
Tell us what felt useful, what was missing and what would make TogetherFlow worthwhile for your business.
What would you like off your plate?
Interested in exploring this for your business? Tell us what you would like help with and how you would prefer us to respond.